Privacy Policy

1. Introduction

The developer named in this policy is Peterhanun Limited. Peterhanun Limited respects the privacy of every person who visits this website, sends a binding enquiry or asks the bench room to produce a document. This Privacy Policy explains what personal data we collect, why we collect it, how we store it and what choices you have. It applies to our website at www.peterhanun.lat and to the document binding, collating and finishing services we operate from our Sheung Wan bench room.

We are a small document services workshop and we collect as little data as the work allows. When you send us a specification for a binding run, we need enough detail to quote a slot and deliver the finished documents. When you simply browse our pages, we collect very little. This policy sets out the difference clearly so that you can decide what to share with us.

We encourage you to read this policy in full before sending documents to the bench. It is written in plain English and avoids unnecessary legal clutter, because a privacy notice is only useful when it can actually be understood.

2. Who We Are

The data controller for the purposes of this policy is Peterhanun Limited. Our registered and operational address is Rm 1603 16/F THE L. PLZ, 367-375 Queens Rd C, Sheung Wan, Hong Kong (HK). We are a Hong Kong company providing document production and binding services, including comb and wire binding, tender document assembly, training manual runs, lamination and foil finishing, same-day print bursts, and archive binding and boxing.

You can reach us by email at reception@peterhanun.lat or by telephone at +85293041724 during business hours. Any question about this policy, any request to access your data or any concern about how we handled a document can be raised through those channels.

3. Scope of This Policy

This policy covers personal data processed through our website, through email and telephone enquiries, and through the production process in our bench room. It covers information about clients, prospective clients, suppliers, visitors and anyone whose details appear inside a document that is sent to us for binding.

This policy does not cover the practices of other companies. If you follow a link from our site to another website, that website has its own privacy notice and we are not responsible for it. We also do not control how a client stores or shares the bound documents after they leave our bench.

4. Data We Collect

We collect the following categories of personal data, always limited to what a specific purpose requires.

Contact and Enquiry Data

When you contact us we may collect your name, your email address, your telephone number, your organisation name and the content of your message. If you use the enquiry form, we receive the name, email address, subject line and message that you enter.

Job and Billing Data

When you place an order we may collect the details needed to complete and invoice the work, such as the delivery address, the contact person for the job, the purchase order reference and payment information. We keep these details only for as long as the job and the related accounting records require.

Technical and Usage Data

When you visit our website our hosting environment may record technical information such as the browser type, the device category, the pages viewed and the approximate region from which the request came. This information is used in aggregate to keep the site working and to understand which pages are useful.

Document Content

Documents sent to us for binding may contain personal data about your staff, your clients or other individuals. We handle that content only to produce the requested binding and finishing, and we describe the treatment of document content separately in section 8.

5. How We Collect Data

We collect personal data in several ordinary ways. You provide it directly when you complete the enquiry form, send us an email, call the bench room, deliver printed pages or approve a quotation. We may also receive it from a colleague or an assistant who contacts us on your behalf.

We collect limited technical data automatically when your browser requests a page from our website. We do not use hidden tracking scripts to build profiles of individual visitors. If a client supplies a digital file for printing, the file may include document properties such as an author name, and those properties travel with the file until we handle it.

We may receive information from suppliers, such as a courier confirming that a delivery of paper or a box of finished documents was completed. That information is used only to manage the job and the relationship.

6. Why We Use Personal Data

We use personal data for clear and limited purposes.

• To answer enquiries and provide quotations for binding and finishing work.
• To plan, produce, check and deliver the documents a client has ordered.
• To communicate about a job, including questions about collation, deadline or finishing choices.
• To issue invoices, keep accounting records and meet tax and company obligations.
• To maintain the security and reliability of our website and our workshop records.
• To improve our services by understanding which pages and services visitors find useful.
• To comply with legal duties that apply to a Hong Kong company.

We do not use personal data for automated decision making that produces legal effects, and we do not sell personal data to any party.

7. Legal Basis for Processing

We process personal data on the basis of one or more lawful grounds. Where you ask us to quote or produce a binding job, processing is necessary to take steps towards a contract and to perform that contract. Where we keep accounting and tax records, processing is necessary to comply with a legal obligation.

Where we improve our services or keep a website secure, processing is based on our legitimate interest in running a competent and safe business, balanced against your rights. Where we send you occasional service updates and you are not an existing client, we rely on your consent and you may withdraw it at any time. Where you have provided data inside a document that we bind, we process that content under the instruction of the client who supplied it.

8. Documents Sent for Binding

Binding work often involves confidential material. A tender pack, a set of minutes or a training manual may contain information that a client would not want disclosed. We treat every document as confidential by default, whether or not it is marked that way.

Only the people working on your job see the content. Documents are held on the bench or in a secured area while the work is in progress, and any digital files supplied for printing are removed from our working systems once the run is complete and the retention period for the job has passed. We do not read document content for any purpose other than producing the requested binding, checking the collation, and answering a specific question that you have raised.

Where a document contains personal data about third parties, you are responsible for ensuring that you have the right to share that content with us. We process it on your instruction and only for the binding service you have ordered. If you need us to destroy a file or a set of pages earlier than our normal retention period, tell us at the time of the order and we will note the instruction on the job ticket.

9. Cookies and Similar Technologies

Our website is deliberately simple. We use only the small amount of local storage needed to keep the site working, such as remembering that you have opened the mobile menu on a small screen. We do not run advertising cookies and we do not place cross site trackers.

If we introduce a cookie that is not strictly necessary, we will ask for your agreement first and explain what it does. You can control or remove cookies through your browser settings at any time. Blocking essential local storage may affect how parts of the site behave, but the informational pages remain readable without it.

10. How We Share Information

We share personal data only where it is necessary and only with parties who help us complete a job or run the business. Those parties may include a courier delivering finished documents, an accountant preparing statutory records, a payment provider processing an invoice, and an information technology provider maintaining our systems.

Each of these providers receives only the information needed for its task and is expected to protect it. We do not allow a provider to use your data for its own marketing. We may also disclose information where we are required to do so by law, by a court order or by a regulator, and where disclosure is necessary to protect the rights, property or safety of Peterhanun Limited, our clients or the public.

We do not sell, rent or trade personal data. If our business is ever reorganised, client records may transfer as part of that reorganisation, and we would ensure that the receiving entity continues to honour this policy.

11. How Long We Keep Data

We keep personal data only for as long as it is needed for the purpose it was collected, plus any period required by law. Enquiry records that do not lead to a job are kept for a short period so that we can answer a follow up question, and are then removed.

Job records, including invoices and delivery notes, are kept for the period demanded by Hong Kong accounting and tax rules, which is generally seven years. Digital files supplied for printing are deleted once the run is complete unless a longer period has been agreed in writing for repeat work. Document content inside a bound set is handed to the client on delivery, and any working copy we hold is destroyed after our normal quality and query window has passed.

When a retention period ends, records are securely deleted or destroyed. Paper containing personal data is shredded rather than placed in ordinary waste.

12. How We Protect Data

We protect personal data with a combination of physical and technical measures that are appropriate to a small workshop. The bench room is accessible only to the people working in it, documents in progress are kept in a controlled area, and finished work is stored securely until collection or delivery.

Our digital records sit on protected systems with access limited to staff who need them. Files supplied for printing are handled on designated equipment and removed when the job closes. We train the people who handle your work to recognise a suspicious request and to verify instructions before releasing a document or changing a delivery address.

No method of storage or transmission is completely secure. We work to reduce risk and to respond quickly if an incident occurs. If a breach ever affects your personal data and the law requires us to notify you, we will do so without undue delay and will explain what happened and what we are doing about it.

13. International Transfers

We are based in Hong Kong and we normally process data within Hong Kong. Some of our service providers may store data in another jurisdiction. Where data is transferred outside Hong Kong, we take reasonable steps to ensure that it receives a comparable level of protection, through contractual commitments or by using providers with recognised safeguards.

If a job requires documents to be sent to an overseas address, we share only the details needed for that delivery. You can ask us about the safeguards that apply to a particular transfer by contacting reception@peterhanun.lat.

14. Your Privacy Rights

You have rights over the personal data we hold about you. Subject to the limits set by law, you may ask to access the data we hold, to correct anything that is wrong, to delete data that we no longer need, to restrict how we use it, and to object to certain processing.

Under the Personal Data (Privacy) Ordinance of Hong Kong you may also request a copy of the personal data held about you and ask us to correct it. To make a request, write to reception@peterhanun.lat or to our address at Rm 1603 16/F THE L. PLZ, 367-375 Queens Rd C, Sheung Wan, Hong Kong (HK). We will respond within the period required by law and may ask you to confirm your identity so that we do not release data to the wrong person.

Where we process data on the instruction of a client, for example the content of a document supplied for binding, a request should be directed to that client, because they decide how the content is used. We will help where we can. You also have the right to withdraw consent at any time where consent is the basis of processing, without affecting work already carried out.

15. Privacy for Children

Our services are aimed at organisations and adults. We do not knowingly collect personal data from children. Documents supplied by a school, a training provider or another organisation may contain information about young people, and in that case the organisation supplying the document is responsible for having the right to share it with us.

If you believe that a child has sent personal data to us directly, please contact reception@peterhanun.lat so that we can review the record and delete it where appropriate. We treat any such request seriously and act promptly.

16. Marketing Communications

We do not run a large marketing operation. We may occasionally send a short note about a seasonal service, such as holding bench time for tender season, to clients and contacts who have asked to hear from us. Every such message explains how to stop receiving it.

You can opt out of marketing messages at any time by replying to the message or by writing to reception@peterhanun.lat. Opting out of marketing does not affect the messages we must send about a job that is in progress, such as a question about collation or a delivery confirmation.

17. Third Party Services

Our website may link to third party sites, and a job may involve a third party such as a courier. We choose providers with care, but we do not control their privacy practices. When you interact with a third party service, that party may collect data under its own privacy notice.

We encourage you to read the privacy notice of any provider you deal with directly. If you are not sure which parties are involved in a particular job, ask us and we will name them. Where a provider processes data on our behalf, we expect it to act only on our instructions and to protect the data it handles.

18. Changes to This Policy

We review this policy from time to time so that it stays accurate as our services and the law change. When we make a material change we update the effective date at the top of the page and, where the change is significant, we may also notify active clients directly.

We encourage you to check this page before sending a new job, especially if some time has passed since your last enquiry. Continuing to use our website or services after a change takes effect means that you accept the updated policy.

19. How to Contact Us

If you have a question about this Privacy Policy, a request about your personal data, or a concern about how a document was handled on our bench, please contact us using the details below.

We aim to answer privacy questions promptly and to resolve any concern in a straightforward way. Please include enough detail for us to identify the relevant job or record, such as the date of the enquiry or the name used on the order.

20. Complaints and Remedies

If you are unhappy with how we have handled your personal data, please tell us first so that we have the chance to put it right. Write to reception@peterhanun.lat with the details and we will investigate and respond.

If you remain dissatisfied, you may also contact the Office of the Privacy Commissioner for Personal Data in Hong Kong, which oversees compliance with the Personal Data (Privacy) Ordinance. We will cooperate fully with any review and will take the steps needed to correct a genuine problem. Our aim is simple: to protect the people whose data passes across our bench and to be honest about how we do it.

This policy is governed by the laws of the Hong Kong Special Administrative Region. It should be read together with our Terms of Service, which describe the commercial relationship between Peterhanun Limited and the client, and with our contact page, which lists the ways to reach the bench room.